Help / Frequently Asked Questions

Duty and Flight Times & Pilot Logbook

Duty and Flight Times for iPhone / iPad

Airstrips

Further Technical Assistance

I receive "The version of this file is not compatible with the version of Windows you're running" when trying to install DFT on a 64-bit machine

To install Duty and Flight Times on a 64-bit machine:

  1. Select Start > Windows Explorer
  2. Navigate to the DFT CD or installation directory
  3. Right-click on the Setup[.exe] program and select Properties
  4. Go to Compatibility, select Run this program in compatbility mode for Windows XP (Service Pack 3)
  5. Select OK
  6. Double click Setup[.exe] and now DFT can be installed

I receive 'Error 380 - Invalid Property Value' when starting DFT.

The cause of this issue is related to security update Security Update for Windows (KB3006226). Upgrading DFT to version 10.1.4+ or uninstalling this update corrects the issue. Below are steps to uninstall the update and flag it to not be installed in future. This allows future windows updates to be installed while ensuring DFT runs correctly. If you have already rolled back to a previous restore point, then see section below entitled I have already rolled back to a previous restore point.

  1. Click Start and in the search box, type Programs and Features and then select View installed updates.
  2. Find the update Security Update for Microsoft Windows (KB3006226) under the Microsoft Windows group.
  3. Right click on the update and select Uninstall.
  4. Select Restart Now
  5. After rebooting the computer, click Start and in the search box, type Update and then in the list of results click Windows Update.
  6. Click Check for updates and then wait while Windows looks for the latest updates for your computer.
  7. Click the 1 important update is available link.
  8. Right click on Security Update for Microsoft Windows (KB3006226) and select Hide update.
  9. Select OK at the bottom of the screen.
  10. You can now continue receiving future windows updates and using DFT.

I have already rolled back to a previous restore point:

  1. Click Start and in the search box, type Update and then in the list of results click Windows Update.
  2. Click Check for updates and then wait while Windows looks for the latest updates for your computer.
  3. Click the nn important updates are available link.
  4. Right click on Security Update for Microsoft Windows (KB3006226) and select Hide update.
  5. Select OK, and then Install updates.
  6. You can now continue receiving future windows updates and using DFT.

How do I install Duty and Flight Times on my computer?

To install Duty and Flight Times - please follow the steps below:

  1. Insert the Duty and Flight Times installation CD
  2. This will begin the Duty and Flight Times installation. If the Duty and Flight Times installation does not begin:
    1. Start Windows Explorer (Select Start > Run > Enter explorer.exe > Select OK)
    2. Expand My Computer
    3. Find the CD drive - it should be labelled Duty and Flight Times
    4. Click on the CD drive
    5. Double click the Setup program to begin the installation process
  3. Follow the prompts and install the default location and when prompted overwrite any existing files.
  4. Repeat the above steps for each computer from which you wish to run Duty and Flight Times. Even if you are intending to run Duty and Flight Times from a server - you must install Duty and Flight Times on each computer locally.

How do I install DFT and transfer my data for use on my personal laptop or computer?

DFT licencing allows your personal data located on a main server to also be accessed and copied onto a personal laptop or computer without requiring a registration code. The personal computer must only be used for your pilot data (not other pilot's data). To setup your computer or laptop for personal use:

  1. Create yourself as a new pilot at the main base (not on your personal laptop or computer), if you have not already done so. Please click here to purchase additional pilot licences.
  2. Install DFT on your personal laptop or computer.
  3. Transfer your pilot data from the main base to your personal laptop or computer.
  4. DFT will now run in restricted mode which provides full DFT functionality for your personal data. If other pilots are imported onto your personal laptop or computer then DFT will no longer run in restricted mode and you will be prompted for a registration code. If this occurs, delete the imported pilot/s from the Pilot Summary screen.

 

How do I upgrade Duty and Flight Times on my computer?

If you have received an Duty and Flight Times upgrade via a CD then refer to How do I install Duty and Flight Times on my computer? If you have received a Duty and Flight Times upgrade via email, then proceed with the following steps:

  1. Open the email that contains the Duty and Flight Times upgrade from Aviation Software
  2. The email will contain a link to the upgrade. Find the link and click on it. The link will typically be something like: http://www.aviationsoftware.com.au/updates/DFT_8_UPDATE_XXX.zip
  3. When promted with: Do you want to open or save this file? select Save
  4. Select Desktop in the Save In: list
  5. Select the Save button
  6. Run Windows Explorer (Select Start > Run > Enter explorer.exe > Select OK)
  7. Select Desktop on the folders pane on the left hand side. (You may need to select View > Explorer Bar > Folders if the left hand side pane is not shown).
  8. Double click on the DFT_8_UPDATE_XXX.Zip file you downloaded
  9. Double click on the Setup program, the WinZip Self-Extractor will appear
  10. If you have installed DFT to a folder other than the standard folder C:\Program Files\Dft6 then change the Unzip to Folder directory
  11. Select Unzip
  12. This will install and copy the necessary files and install the update. The above process must be performed for each computer that will run Duty and Flight Times - even if you are running DFT using a server.

Saving your backup to CD

If you have received an update via email - it is important that you make a backup of the update onto a CD so that if Duty and Flight Times is re-installed in future you can easily install the update. Aviation Software will not provide free updates if you have not burnt the update to CD. You will be required to purchase a complete upgrade. To save your email upgrade to CD:

  1. Insert a blank CD into your CD drive.
  2. Run Windows Explorer (Select Start > Run > Enter explorer.exe > Select OK)
  3. Select Desktop on the left hand side. (You may need to select View > Explorer Bar > Folders if the left hand side pane is not shown).
  4. Select the DFT_8_UPDATE_XXX.Zip file you downloaded from the steps detailed in How do I upgrade Duty and Flight Times on my computer?
  5. Select Edit > Copy from the menu
  6. Expand My Computer on the left hand side pane
  7. Find the CD drive in the folders list on the left hand side. (You may need to select View > Explorer Bar > Folders if the left hand side pane is not shown).
  8. Select the CD drive
  9. Select Edit > Paste from the menu bar at the top of Windows Explorer to copy the DFT_8_UPDATE_XXX.Zip file to the CD
  10. Eject the CD and Windows will write the contents of the update to the CD
  11. Write the version number and place the CD with the original CD purchased from DFT. If in future you wish to install DFT on another computer you will need to install DFT from the CD and then install the update. For further information please refer to How do install Duty and Flight Times together with the DFT upgrade I received?

How do install Duty and Flight Times together with the DFT upgrade I received?

If you have received a Duty and Flight Times CD and then subsequently received an email upgrade then you must perform the steps detailed in Saving your backup to CD in How do I upgrade Duty and Flight Times on my computer? To install Duty and Flight Times:

  1. Install the original Duty and Flight Times CD you received: How do I install Duty and Flight Times on my computer?
  2. Install the CD upgrade you received via email:
    1. Insert the CD that contains the backup you created as detailed in Saving your backup to CD
    2. Run Windows Explorer (Select Start > Run > Enter explorer.exe > Select OK)
    3. Expand My Computer. (You may need to select View > Explorer Bar > Folders if the left hand side pane is not shown).
    4. Select the CD drive on the left hand side.
    5. Double click on the DFT_8_UPDATE_XXX.Zip file you downloaded
    6. Double click on the Setup program, the WinZip Self-Extractor will appear
    7. If you have installed DFT to a folder other than the standard folder C:\Program Files\Dft6 then change the Unzip to Folder directory
    8. Select Unzip

The above process must be performed for each computer that will run Duty and Flight Times - even if you are running Duty and Flight Times using a server.

When I install Duty and Flight Times, the following error occurs: "The requested operation requires elevation"

This error indicates that the application must be installed in Administrative mode. To do so:

  1. Navigate to the Setup.exe application installation
  2. Right-click the Setup.exe and select Run as Administrator
  3. Follow the remaining prompts as per the normal installation process

How do I register Duty and Flight Times?

If you have recently received your Duty and Flight Times CD then you will need to enter the registration code that is enclosed with the Duty and Flight Times letter. Specifically:

  1. Start DFT
  2. Enter the registration code that is enclosed with the Duty and Flight Times letter
  3. Select Register
  4. If DFT is setup to utilise the data located on a server then the registration code does NOT need to be entered for each machine running Duty and Flight Times. It only be needs to be entered once.

You must install Duty and Flight Times within 14 days of ordering, otherwise the registration code will expire. If you do not register the program within this period of time, then please contact Aviation Software for a new registration code. Aviation Software may charge an additional fee for supplying a new registration code.


DFT is asking for a registration code after installing on a new computer - what do I do?

If you have recently received (within 14 days) your Duty and Flight Times CD and installation please refer to How do I register DFT? If you already have DFT successfully installed on another computer, then you will need to setup the new computer to utilise the data on the other machine. Once the new installation has been setup correctly the program will not prompt for the registration code. If the two computers are on the same network then please refer to How do I setup a local computer to use the DFT data located on the server / another computer? for further details. If the new installation is for a laptop computer that will not be on the same then please follow the steps - How do I transfer my data onto my laptop?


How do I setup a local computer to use the DFT data located on the server / another computer?

Firstly, you will need to setup the server / other computer so that other computers on the network can access the files:

  1. Logon to the server / other machine where Duty and Flight Times is installed or the data is already stored. (Duty and Flight Times does not need to be installed on the server). Login using the Administrator user name and password - you may need help from your IT department.
  2. Run Windows Explorer (Select Start > Run > Enter explorer.exe > Select OK)
  3. Select My Computer
  4. Select Local Disk C:
  5. Select Program Files
  6. Right click the Dft6 folder (it may also be called Dft8) and select Properties
  7. Select the Sharing tab
  8. Tick Share this folder on the network
  9. Tick Allow network users to change my files
  10. Select OK
  11. Select Start > Control Panel > System
  12. Select the Computer Name tab
  13. Note down the name of the server / other computer next to the Full computer name field

On the computer with the new Duty and Flight Times installation:

  1. If you have not already done so, install DFT on the new machine using the installation CD
  2. After installation, navigate to the desktop
  3. Right click the DFT shortcut and select Properties
  4. In the Target box (typically containing something like "C:\Program Files\DFT6\dft8.exe" you will need to specify the path to where the DFT data is located - in this case the computer name as noted in step 13 above.
  5. The path to the other computer will be of the format \\computer-name-from-step-13\dft6. For example, if the name of the server / other computer was dftcomputer then the path would be \\dftcomputer\dft6.
  6. Append the full path as determined in the previous step to the Target box. It should be something akin to:
    "C:\Program Files\DFT6\dft8.exe" "\\dftcomputer\dft6"
  7. Please note that the data path (\\dftcomputer\dft6) MUST be surrounded by double quotes if it contains a space. A path that does not contain a space can optionally be surrounded by double quotes.
  8. Select OK

Double click the DFT shortcut to run DFT using the data located on the server / other computer. Duty and Flight Times will now not prompt for a registration code. Repeat steps 1-7 above for any other computers that require installation of Duty and Flight Times.


How do I backup all pilot data onto a CD/USB stick?

To make a complete backup of all of your data files to a CD or USB stick you will require a blank CD or USB stick and Duty and Flight Times version 8.22 or above. Click here to order a Duty and Flight Times upgrade. It is highly recommended that users upgrade to 8.71.04 or above so that the registration code is also automatically backed up. This ensures that when data is restored a registration code will not be required from Aviation Software.

  1. Run DFT
  2. From the Pilot Summary screen, select File > Archive (also called Archive / Transfer Data)
  3. Select the Automatic Backup tab
  4. Select the Backup All button. This will create a complete backup of your data files - usually in the C:\Program Files\Dft6\PilotBackups folder
  5. In the Automatic Backup Folder text box select/highlight all of the text
  6. In the Automatic Backup Folder text box right-click and select Copy
  7. Start Windows Explorer (Select Start > Run > Enter explorer.exe > Select OK)
  8. In the Address text box right-click and select Paste and then select Go
  9. This will list all of the backups for the past 3 months.
  10. You will need to find the backup you just created from DFT. The backup files are prefixed with the date the backup was created. For example, a backup created on the 3 Dec 2009 would be called 2009-12-03 DFT Pilot Data.zip. Therefore, you will need to find the backup dated with today's date.
  11. Right click on the xxxx-xx-xx DFT Pilot Data.zip file and select Copy
  12. Insert the blank CD or USB stick into the computer
  13. In Windows Explorer, find the USB stick drive or CD drive located under the My Computer icon. If you cannot see the My Computer icon on the left hand side pane select the Folders icon on the toolbar.
  14. Select the USB Stick drive letter or CD drive letter
  15. Select Edit > Paste from the menu bar at the top of Windows Explorer to copy the xxxx-xx-xx DFT Pilot Data.zip file to CD drive or USB stick
  16. If you have copied to a CD eject the CD and Windows will write the contents of the file to the CD and then eject the CD.
  17. You now have a backup copy of all of your pilot data and settings


How do I restore all pilot data from a CD/USB stick?

To resotre of all of your data files from a CD or USB stick you will require a backup of your data. Click here for further details on creating a CD / USB stick backup.

  1. Close DFT on all computers before restoring your data.
  2. Start Windows Explorer (Select Start > Run > Enter explorer.exe > Select OK)
  3. Find the USB stick drive or CD drive where the backup is located under the My Computer icon. If you cannot see the My Computer icon on the left hand side pane select the Folders icon on the toolbar.
  4. Select the USB Stick drive letter or CD drive letter
  5. The right hand side pane will list the backup files
  6. Right click on the backup file (it should be of the format xxxx-xx-xx DFT Pilot Data.zip - where xxxx-xx-xx is the date of the backup. i.e. 2009-12-03 DFT Pilot Data.zip) and select Explore
  7. A new Windows Explorer window will open
  8. Select Edit > Select All
  9. Select Edit > Copy
  10. Navigate to the location where DFT has been installed (typically, it is located in the C:\Program Files\Dft6 folder), specifically:
  11. Start Windows Explorer (Select Start > Run > Enter explorer.exe > Select OK)
  12. Select My Computer
  13. Select Local Disk C:
  14. Select Program Files
  15. Right click the Dft6 folder (it may also be called DFT8) and select Paste
  16. This will copy the backup files to the DFT installation
  17. Run DFT. DFT may prompt you for a registration code - in which case, please contact Aviation Software.


How do I setup DFT to automatically backup to the server, another computer or a USB stick?

  1. Run Duty and Flight Times 8
  2. From the Pilot Summary screen, select File > Archive (also called Archive / Transfer Data)
  3. Select the Automatic Backup tab
  4. Select the ... button next to the Automatic Backup Folder text box
  5. This will allow you to select the folder that the automatic backup is created to.
  6. To automatically backup to a USB stick
    1. Expand My Computer
    2. Select the USB stick drive
    3. Select OK
  7. To automatically backup to a server / other computer
    1. Expand My Network Locations
    2. Expand Microsoft Windows Network
    3. Select the computer name and the folder where backups are to be created
    4. Select OK
  8. Now whenever Duty and Flight Times closes it will backup to the location. An error will be displayed if the USB stick is not inserted or the server / other computer is unavailable.


I have transferred to another company - how do I take my data with me?

You will need a blank CD or USB stick to proceed and will require copying the data onto a portable medium (USB/CD) at your old employer and then restoring the data at your new employer. Specifically, please refer to How do I transfer my data onto another computer using a USB stick? for further information.

 

How do I transfer my data onto another computer using a USB stick?

On the source computer:

  1. Run DFT
  2. From the Pilot Summary screen, select File > Archive (also called Archive / Transfer Data)
  3. Select the Backup / Copy To tab
  4. Select the ... button next to the Copy To list box
  5. Expand My Computer
  6. Select the USB stick drive
  7. Select OK
  8. Tick the Only copy selected pilots/crew members option
  9. Select the pilots to copy
  10. Select Run

On the destination computer:

  1. Run DFT
  2. If the registration screen is displayed:
    1. Select Evaluate
    2. Select Cancel to creating a new pilot
    3. Select OK to the evaluation message
  3. From the Pilot Summary screen, select File > Archive (also called Archive / Transfer Data)
  4. Select the Restore / Copy From tab
  5. Select the ... button next to the Copy To list box
  6. Expand My Computer
  7. Select the USB stick drive
  8. Select OK
  9. Tick the Only copy selected pilots/crew members option
  10. Select the pilots to copy
  11. Select Run
  12. This will copy the data files from the USB stick onto another computer.


How do I transfer my data onto another computer via email?

Duty and Flight Times provides an emailing module - that allows you to send your DFT files quickly and easily via email. Simply open the pilot to email. Then select File > Email Times, select the destination email address and Run. At the receiving end the email and the attachment which contains your flight data can be opened and it is automatically imported into the Duty and Flight Times database - again quickly and easily! Alternatively, use the following steps to transfer your data files manually:

On the source computer:

  1. Navigate to the Windows Desktop
  2. Right-click on the desktop and select New > Folder
  3. Rename New Folder to DataToEmail
  4. Run DFT
  5. From the Pilot Summary screen, select File > Archive (also called Archive / Transfer Data)
  6. Select the Backup / Copy To tab
  7. Select the ... button next to the Copy To list box
  8. Expand Desktop
  9. Select DataToEmail folder (that was created in step 2)
  10. Select OK
  11. Tick the Only copy selected pilots/crew members option
  12. Select the pilots to copy
  13. Select Run
  14. Run your email client (Microsoft Outlook, Microsoft Outlook Express, Thunderbird)
  15. Create a new email
  16. Select Insert > File Attachment (or equivalent)
  17. Select Desktop
  18. Open the DataToEmail folder
  19. Select all of the files in the folder and select Attach
  20. Send the email

On the destination computer:

  1. Navigate to the Windows Desktop
  2. Right-click on the desktop and select New > Folder
  3. Rename New Folder to DataToEmail
  4. Open the received email
  5. Select File > Save Attachments
  6. Save the attachments to the DataToEmail folder (under the Desktop)
  7. Run DFT
  8. From the Pilot Summary screen, select File > Archive (also called Archive / Transfer Data)
  9. Select the Restore / Copy From tab
  10. Select the ... button next to the Copy To list box
  11. Expand Desktop
  12. Select the DataToEmail folder
  13. Select OK
  14. Tick the Only copy selected pilots/crew members option
  15. Select the pilots to copy
  16. Select Run
  17. This will copy the data files from the email that you received onto another computer.

 

How do I transfer my data onto my laptop?

Users are licenced to install Duty and Flight Times on a laptop computer for each licenced pilot. This applies to users of Duty and Flight Times version 8.72 and above. For users of version 8.70.00 to 8.71.04, please contact Aviation Software for a discounted upgrade. For all other users, you must upgrade to the latest version of Duty and Flight Times to be licenced for installing Duty and Flight Times on a laptop computer. Click here to upgrade to the latest version of Duty and Flight Times.

For Duty and Flight Times 8.72+ users:

  1. Install DFT on the laptop computer. Please refer to How do I install Duty and Flight Times on my computer?
  2. Follow the steps How do I transfer my data onto another computer using a USB stick?. When starting DFT you will be prompted with the registration code screen. Click Evaluate, and continue with the steps listed in How do I transfer my data onto another computer using a USB stick?
  3. Once the data has been copied onto your laptop - the registration screen will no longer be displayed, and DFT will run in restricted mode - which means that DFT will only allow 1 pilot to be installed and run on the laptop computer. If additional pilots are installed copied or transferred to the laptop - DFT will not run in restricted mode and you will be prompted for a registration key.

 

Why do I receive a 'Pilot not found' message when opening a DFT email attachment?

Typically, this indicates that the email attachment has been modified by an anti-virus filter and therefore the pilot data is no longer in the attachment. Also, the size of the attachment is un-usually small (around 150 bytes). To correct the issue, try the following:

  1. Disable Anti-Virus software on the sending computer, restart the computer and then send an email. If the email is successfully sent with Anti-Virus disabled then further consult your Anti-Virus software vendor for details on correcting this issue.
  2. Contact your Internet Service Provider to determine whether email attachments with a DFTP file extension are modified by their email filter.
  3. Or, if none of the above work, then you can manually send the files using your normal email client (Outlook / Thunderbird) see emailing data manually.

My computer has been cleaned of a virus or spyware and now DFT is asking for a registration code - what do I do?

Unfortunately, some programs will remove important data files located in the C:\Program Files\Dft6 or C:\Program Files\Dft8 folders (typical folders where Duty and Flight Times is installed). These files contain flight data, pilot settings and the registration code. So although Duty and Flight Times is prompting for a registration code, it is most likely that your flight data is also missing! Although Aviation Software can provide a registration code - you will still be missing your pilot data. If you have had your computer cleaned by a 3rd party you will need to request that the data files located in the C:\Program Files\Dft6 or C:\Program Files\Dft8 folders (depending on where you installed Duty and Flight Times) be restored. Specifically, the *.dat and *.60? files need to be restored to exactly how there were before the computer was cleaned.


How do I change where the DFT package importer the files to?

If you are running a version prior to Duty Flight Times 8.72.05:

  1. Copy the DFTPackageImport program from the Duty and Flight Times installation folder to the location of the data files (for example
    \\server\dftdata)
    1. Start Windows Explorer (Select Start > Run > Enter explorer.exe > Select OK)
    2. Expand My Computer
    3. Navigate to C:\Program Files\Dft6 (or the location where DFT is installed)
    4. Find and select the DFTPackageImport program
    5. Select Edit > Copy
    6. Navigate to the location where the Duty and Flight Times data is to be imported to (for example, \\server\dftdata)
    7. Select Edit > Paste to copy the DFTPackageImport program to where the data resides (for example, \\server\dftdata)
  2. Change the DFTP file type to run the copied DFTPackageImport program
    1. Right-click on one of the Duty & Flight Times files (.60D) in the installation folder
    2. Select Open With > Choose Default program
    3. Select Browse
    4. Navigate to the location where DFTPackageImport.exe resides as per step 1 above. (for example \\server\dftdata\DFTPackageImport.exe) and select the DFTPackageImport.exe program.

If you are running version of Duty and Flight Times 8.72.05 or after you can either follow the above steps or you can specify as a second command line argument for the DFTP file type the location where the files should be imported to. This provides a more flexible and simpler solution.

  1. Start Windows Explorer (Select Start > Run > Enter explorer.exe > Select OK)
  2. Select Tools > Folder Options
  3. Select File Types
  4. Scroll down to extension DFTP and select the item
  5. Select Advanced (Click Restore if you cannot see the Advanced option)
  6. Select the Open action
  7. Select Edit
  8. Modify Action used to perform action path to specify the full path to where the data should be imported to. For example, typically the field will be something akin to "C:\Program Files\Dft6\DFTPackageImport.exe" "%1". Then the path should be changed to something like "C:\Program Files\Dft6\DFTPackageImport.exe" "%1" "\\server\dftdata", where \\server\dftdata is the destination location where the data should be copied to.

After making the above changes, to test the program double click on a DFTP email attachment to ensure that the package imports as expected. For further information on emailing data see How do I transfer my data onto another computer via email?


The registration code that I received does not work - what should I do?

The registration code received with your Duty and Flight Times letter will expire usually after 14 days of ordering Duty and Flight Times. Therefore, you need to install Duty and Flight Times within 14 days. Otherwise, please contact Aviation Software for a new registration code. Aviation Software may charge an additional fee for supplying a new registration code.


Why are the dates shown in American format?

DFT / Logbook uses the date format as specified by Windows. To change the date format:

  1. Select Start > Control Panel > Regional and Language Options
  2. In the Regional Options tab, ensure that English (Australian) is selected, not English (United States)
  3. Restart Duty and Flight Times

I am running Windows 7 and all dates are in the correct format (Australian) except for the work date which is in American format?

This is a known issue with Windows 7. To reset the date / time format:

  1. Select Start > Control Panel > Clock, Language and Region > Change the date, time or number format
  2. Select English (United States)
  3. Select Apply
  4. Select English (Australian)
  5. Select Apply
  6. Restart Duty and Flight Times

I get an error 'Report width is larger than the paper width' when printing a report - what should I do?

This problem indicates that the printer's default paper size is not set to A4. To modify the paper size for the default printer:

  1. Select Start > Printers and Faxes
  2. Select the default printer (the default printer is indicated by a tick next to the printer icon)
  3. Select File > Printing Preferences
  4. s
  5. Select Advanced
  6. Change the Paper Size to A4
  7. Select OK
  8. Select OK


When I send an email I receive error: Apply for IPv6 Policy?

If you are running DFT version 10.2.4 or below then it is recommended you upgrade. Alternatively, try setting the email server with the port suffix so that the port number is set correctly. For example if the email server is 192.168.0.10 then set the email server to 192.168.0.10:25 to indicate the port number.


I get an error when using GMAIL and sending a DFT email, what should I do?

If you are running DFT version 10.1.7+ then ensure that you have set Email Server to smtp.gmail.com. Ensure Use Email Server Authentication is checked. User Name is set to your email account (i.e. you@gmail.com) and Password is set to your GMAIL account's password. Ensure Use SSL is checked and SSL Port is set to 587. You must also ensure that "Allow less secure apps" is ON in your account settings. Specifically, go to My Account > Sign-in & Security > Connected apps & sites > Allow less secure apps: ON.

Older versions of DFT do not support using GMAIL or other email servers that require a secure connection to the email server (via TLS or SSL). It is recommended that you use the email server that is provided by your Internet Service Provider (ISP), as these do no generally require a secure connection to the email server. Please contact your network administrator about obtaining details of your Internet Service Provider's email server.


Can I install and run DFT on a Macintosh computer?

Yes, Duty and Flight Times can be run on a Macintosh computer that is utilising a virtual machine such as VMWare Fusion. VMWare Fusion allows you to run Microsoft Windows based software (such as Duty and Flight Times) on an Intel based Macintosh computer. It retails for approximately $120 AUS. It will also require the installation of Windows XP/Vista/7. For more information, please click here.


How do I obtain the company name and serial number of my DFT installation?

Aviation Software may request that you provide the company name and serial number that Duty and Flight Times is registered to. To do so:

  1. Run DFT
  2. Select Help > About Duty and Flight Times
  3. Note the company name and serial number in the bottom-right corner of the screen

 

Why does the Automatic Backup facility report - NOTHING TO DO!

Duty and Flight Times versions prior to 8.71.04 will not backup to a location outside of the C:\Program Files\Dft6 folder. Solutions are:

  1. Upgrade to the latest version of DFT. Click here to order an upgrade.
  2. Setup DFT to backup to the default folder - C:\Program Files\Dft6\PilotBackups
  3. Use a 3rd party backup tool that backs up all of the files in the installation folder (typically C:\Program Files\Dft6) using the following criteria:
    1. *.60?
    2. *.dat

 

When I run DFT I get a runtime error 429 - what is wrong?

This error indicates that an important component has not been install on the machine from which you are running Duty and Flight Times. To resolve the issue you must ensure that DFT is installed on the computer that you are running DFT from. To re-install Duty and Flight Times please follow the steps detailed in How do I install Duty and Flight Times on my computer?

Please note that even if you are attempting to run Duty and Flight Times from a server - you will still need to install Duty and Flight Times on each computer locally. After installing Duty and Flight Times locally (and verifying that it runs correctly) you will then need to apply the steps detailed in How do I setup a local computer to use the DFT data located on the server / another computer?

 

How do I setup DFT to always open a particular pilot?

In order to setup to always open a particular pilot file, and bypass the Pilot Summary screen:

  1. If you have not already done so, install DFT on the machine using the installation CD
  2. After installation, navigate to the desktop
  3. Right click the DFT shortcut and select Copy
  4. Right click on the desktop and select Paste
  5. Right click the copied DFT shortcut and select Properties
  6. In the Target box (typically containing something like "C:\Program Files\DFT6\dft8.exe" you will need to specify the full path to where the pilot's data is located.
  7. The format of path to the other computer will be of the format C:\Program Files\Dft6\PilotName. For example, if the pilot name was John Smith and the file is located in C:\Program Files\Dft6 then the path would be "C:\Program Files\Dft6\John Smith" (including quotes)
  8. Append the full path as determined in the previous step to the Target box. It should be something akin to:
    "C:\Program Files\DFT6\dft8.exe" "C:\Program Files\Dft6\John Smith"
  9. Select OK
  10. Double click the shortcut to open the pilot directly in DFT

 

How does the DFT licencing work?

The Duty and Flight Times licencing structure is dependant upon which version of Duty and Flight Times use you running. Specifically:

 

When I import an emailed package I receive an error "429, "ActiveX Can't Create Object".?

Please contact Aviation Software to purchase a discounted upgrade of the software.

 

How do I delete a pilot?

To delete a pilot:

  1. Start Duty and Flight Times
  2. From the Pilot Summary screen, select the pilot to delete
  3. Select File > Delete

If after re-starting Duty and Flight Times the pilot is not deleted, then you do not have permissions to delete the file. In version version 8.76 and prior an error message is not shown when attempting to delete the pilot. In subsequent versions an error message will be displayed if the appropriate delete permissions do not exist. Please contact your IT adminstrator and ensure that you have full permissions (in particular delete permission) to the directory and all pilot files. Typically, files are stored in C:\Program Files\Dft6 or C:\Program Files\Dft8. Files may also be stored on a server, in which case the DFT shortcut will indicate the directory as the command line argument.

 

I receive an error Access Denied when running Airstrips for the first time

The Access to Path error is caused by not having create permissions for the application installation directory (usually, C:\Program Files\Airstrips). This is required in order to create the initial Airstrips database. To resolve this perform one of the following options:

  1. Specify a location where the database can be created:
    1. Run Windows Explorer
    2. Navigate to the Desktop
    3. Select File > New > Shortcut
    4. Select Browse...
    5. Navigate to the folder where Airstrips was installed (typically C:\Program Files\Airstrips) and select the Airstrips.exe application.
    6. Select OK to close the file selection window
    7. After the path to the Airstrips.exe (typically "C:\Program Files\Airstrips\Airstrips.exe") enter a space, followed by the directory where the database should reside (for example, "\\server\airstripsdata"). Ensure that the directory path is surrounded by double quotes.
    8. Select Next
    9. Enter the name for the shortcut (Airstrips)
    10. This shortcut will now use the database in the specified directory. If no database exists then one will be created, so ensure you have permissions to write to the directory.
  2. Provide Full Control to the installation folder for the account.
Option 1 is the recommended approach as it provides for a more flexible solution in a networked environment.

 

An "Invalid pilot name or password" error occurs when synchronising.

This message indicates that the user name or password does not match or has not been setup on the online server. To ensure that a password has been setup:

  1. Connect to the online service.
  2. Start Duty and Flight Times.
  3. Select your name from the Pilot Summary screen.
  4. Select File > Change Password and change your password.
  5. From your iPhone / iPad, run the Settings app.
  6. Select DFT.
  7. Enter your pilot name as it is spelt in the online service (case insensitive).
  8. Enter your password exactly as it is entered in the online service (case sensitive).
Synchronising your data with the online service will now work. Please contact us if you are still having difficulties.

 

I have followed the FAQ suggestions and am still having difficulties - do you offer technical support?

Yes, we do offer technical support for installation and configuration of Duty and Flight Times and any other difficulties you may experience. Please refer to our technical support page for further information on charges.